City of Atlanta Online Permitting Customer Satisfaction Survey The City of Atlanta is committed to providing you quality customer service. It is our goal to provide you with a seamless, efficient experience when obtaining building permits. Please take a few minutes to help us serve you better by completing this customer satisfaction survey. Any customer identification information will be kept confidential. Your responses will be combined with others who complete this survey and used to address customer satisfaction.   1. Please check the category that best fits your role in obtaining a permit from the City of Atlanta. Property Owner    Developer    Contractor    Designer    Architect    Engineer    Expeditor    Consultant    Other (Please Specify)      2. Please check the category that best describes your permit. Electrical    Plumbing    Heating, Ventilating, Air-Conditioning    Elevator    Residential General Repairs    Commercial General Repairs    New Residential    New Commercial    Other(Please Specify)      3. Please rate the following using a scale of 1 to 10, with 1 being poor and 10 being excellent.   Poor Excellent   1 2 3 4 5 6 7 8 9 10 Ease in applying for an online permitting username and password Speed in obtaining an online permitting username and password   4. How quickly did you receive your username and password? Same day    Next day    Two days    Other (Please Specify)      5. Please rate the following using a scale of 1 to 10, with 1 being poor and 10 being excellent.   Poor Excellent   1 2 3 4 5 6 7 8 9 10 Ease in accessing the online permitting site Usefulness of the online help screens Ease in using the online permitting screens. Speed of obtaining your permit on line Overall ability to complete your permit application on line If you contacted the permitting office in person or by phone, helpfulness of the staff   6. How quickly did your receive your permit after completing the online application? Same day    Next day    Two days    Three days    Four days    Other (Please specify)      7. Will you apply online for City of Atlanta permits in the future? Yes    No (Please state the reason)      8. Would you recommend applying online for City of Atlanta permits to others? Yes    No (Please state the reason)      9. Please rate the following using a scale of 1 to 10, with 1 being poor and 10 being excellent.   Poor Excellent   1 2 3 4 5 6 7 8 9 10 Overall, how satisfied are you with your recent online permitting experience?   10. What permit applications or other services of the Bureau of Buildings would you like to have online?   11. What can we do to serve you better?

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